Privacy Policy

At Hyaludex, we are committed to protecting the privacy of our customers and visitors. This Privacy Policy explains how we collect, use, store, share, and safeguard personal information when you access our website, purchase Hyaludex Gel or Hyaludex Mouthwash, or interact with our services. By using our website, you agree to the practices described below.

1. Information We Collect

We collect certain types of information to process orders, improve our services, and ensure safe and reliable delivery of our products.

1.1 Personal Information

Information you provide directly to us:

• Contact Details: Name, email address, phone number.

• Order & Billing Information: Payment details, billing address, and order records.

• Shipping Information: Delivery address and communication preferences.

• Customer Interactions: Product inquiries, feedback, reviews, and customer support messages.

• Marketing Preferences: Newsletter sign-ups and promotional communication settings.

1.2 Automatically Collected Information

Information collected automatically when you use our services:

• Technical Data: IP address, browser type, device type, operating system.

• Usage Activity: Pages visited, time spent on the website, clicks, navigation patterns.

• Location Data: General geographic location (city/region level) based on your IP address.

• Performance Metrics: Error logs, website performance data, and diagnostic information.

1.3 Third-Party Information

• Analytics Services: Tools like Google Analytics or Meta Pixel to help us understand website performance.

• Payment Processors: Limited transaction details from Stripe, PayPal, or other payment gateways.

• Courier Services: Delivery updates and logistics data necessary to complete your order.

2. How We Use Your Information

We use your personal information to operate our business and deliver our products and services safely and efficiently.

2.1 Service Provision

• Fulfilling product orders and shipping items

• Managing user accounts and purchase history

• Providing customer support and answering inquiries

• Handling returns, replacements, or refund requests

2.2 Communication

• Sending order confirmations, delivery updates, and important service notices

• Responding to messages or requests

• Sending promotional updates (only if you opt-in)

2.3 Business Operations

• Enhancing website performance, security, and usability

• Analyzing visitor behavior to improve product offerings

• Detecting and preventing fraud or unauthorized activity

• Conducting internal reporting and business planning

2.4 Legal Compliance

• Meeting tax, accounting, and regulatory requirements

• Responding to lawful requests from authorities

3. Legal Basis for Processing (GDPR)

For users located in the European Union, we process personal data under the following legal grounds:

• Contractual Necessity: To process purchases and provide customer service

• Legitimate Interests: To maintain security, improve services, and operate the website

• Consent: For optional features such as email marketing or cookie tracking

• Legal Obligation: For compliance with applicable laws

4. How We Share Your Information

We do not sell your personal information. We share your data only with trusted partners that support the operation of our business.

4.1 Service Providers

• Payment Gateways: Stripe, PayPal, or similar payment processors

• Shipping Partners: Local and international couriers responsible for delivering your order

• Email & Marketing Providers: Platforms used to send newsletters or transactional emails

• Analytics Services: Tools used for website traffic analysis and service improvement

All third-party providers are required to protect your information and use it only for the intended purpose.

4.2 Legal Requirements

We may disclose information:

• When required by law, regulation, or legal process

• To respond to government or law enforcement requests

4.3 Business Restructuring

• If Hyaludex or its operating company is involved in a merger, acquisition, or asset transfer, personal data may be included as part of the transaction.

5. Data Security

We implement strong administrative, technical, and physical safeguards to protect personal data, including:

• SSL encrypted connections

• Secure cloud storage and restricted data access

• Routine monitoring and system auditing

• Staff training on data protection and privacy

• Clear procedures for handling potential data breaches

  
  

Despite these measures, no system can guarantee absolute security. We take all reasonable precautions to minimize risks.

6. Cookies and Tracking Technologies

Hyaludex uses cookies and similar technologies to provide a smooth and personalized browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for basic website functions (shopping cart, login, etc.)

• Performance Cookies: Used to measure website traffic and improve functionality

• Functional Cookies: Remember preferences such as language or region

• Marketing Cookies: Used for advertising and retargeting (only with consent)

6.2 Cookie Management

You can manage or disable cookies at any time via:

• Your browser settings

• Our cookie consent banner

• External opt-out tools from Google or other platforms

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights

• Request access to personal information

• Request corrections or updates

• Request deletion of your data (where legally permitted)

• Opt out of marketing communications

7.2 GDPR Rights (EU Residents)

• Data portability

• Restriction of processing

• Right to object to certain processing

• Opt-out of automated decision-making

7.3 CCPA Rights (California Residents)

• Right to know what information is collected

• Right to request deletion

• Right to opt-out of data selling (we do not sell data)

• Right to non-discrimination for exercising privacy rights

8. Data Retention

We retain personal data only for as long as necessary:

• Customer Accounts: Kept until you request deletion

• Order & Payment Records: Stored for the legally required period (typically 7 years)

• Marketing Data: Stored until you unsubscribe

• Support Communications: Retained for a limited period to improve service quality

• Analytics Data: Anonymized after industry-standard retention periods

9. International Data Transfers

We may transfer your data internationally with appropriate safeguards:

• Adequacy Decisions: To countries with adequate data protection

• Standard Contractual Clauses: EU-approved transfer mechanisms

• Certification Programs: Privacy Shield successors and similar frameworks

10. Children's Privacy

Hyaludex is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If such data is discovered, it will be deleted immediately.

11. Third-Party Links and Services

Some pages may contain links to external websites or services. This Privacy Policy applies only to Hyaludex. We are not responsible for the privacy practices of third-party websites.

12. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect:

• Changes in business practices

• New legal requirements

• Website updates or product launches

Revisions will be posted on this page with an updated effective date.

13. Contact Information

For questions about this Privacy Policy or to submit a privacy-related request, contact us at:

Email: Info@hyaludex.com
Phone: +962 7 7686 2494

14. Data Protection Officer

For EU residents, you may contact our Data Protection Officer at:

• Email: Info@hyaludex.com

Effective Date: September 17, 2025

This Privacy Policy was last updated on December 17, 2025. Previous versions are available upon request.